Cleaning and Maintenance
(1) Select topic from pull-down menu
(2) Enter message & click on Submit button.
To speak with a representative select the first option. Please limit to new orders and urgent matters.
Order Number: (if message is about an order)
Call me to place order or urgent status if past due date. (Business & Government only)
Order Status ? (read "Status" instructions below)
Quote, product question, stock, or lead time ? (see "Check Stock" instructions below)
Unable to Place Order or Technical Problem
Order problem: Damage/Defect/Missing
Cancel order request (read "Cancel & Refund" instructions below)
Return - Request Authorization (RA) (read "Returns" instructions below)
Account - W-9, Credit Application Request or Reseller
Vendors - Add your products to the web site
To avoid delay, select the correct Subject so your message is sent to the correct department
Please enter your comments or questions:
Read instructions below to avoid a delay.
Do not send duplicate requests as a new request will be appended to the previous request and put at the end of the queue. This will cause a delay in our response.
We try to answer all requests within 1 business day. If we need to contact the manufacturer about a Special Order item, please allow an additional day for their reply. Queues are longest on Monday due to weekend accumlation and we may need an extra day to reply.
Business and Government PHONE ORDER
Call me to place order
" and include your phone number in the message. We will call you promptly without waiting on the phone queue.
You can check stock on the product description page.
Select "Return - Request Authorization ..." to request an RA number.
By requesting a Return Authorization, you agree to the
and the following conditions:
Please allow 2 to 4 business days to receive an email with return information. For some items, it may take up to 10 business days (for example, products that require manufacturer return approval). Please do not send duplicate requests as the newer request may replace your original request and delay processing. It may take up to 15 business days from the receipt of the product(s) for the refund to be issued. If you contact the credit card company to obtain a refund before 15 business days of receipt of the products(s), you agree to pay a $30 processsing charge to partially cover additional fees charged by the credit card company to provide this service. If you contact your credit card company to obtain a refund for an amount greater than that stated in the Return Policy, you agree to pay a $50 processing charge plus any amount you received that is greater than that stated in the Return Policy.
For immediate order status, use this link:
. If you ordered a Special Order item, estimated lead time is 3 weeks to arrive and then ships. Please do not send a message requesting status for a Special Order item before 3 weeks as we will be unable to reply since we will not have any additional information. On the product description page, you can check if the item you ordered is a stock item or Special Order with a lead time.
Cancel & Refund
To request an order cancellation & refund, simply enter your email address, order number, and select "Cancel order request" from the pulldown menu. If you contact the credit card company first or within 10 days of requesting the cancellation through us, you agree to pay a $30 processsing charge to partially cover additional fees charged by the credit card company to provide this service. We can not guarantee cancelation requests. Our systems are automated and the state and location of orders change rapidly. There is a 5% cancelation charge on orders that we are able to cancel. This partially defrays the cost of at least three employees to process your request, find and stop your order, issue the refund, and then put the products back to inventory. Special Order and Made-to-Order products may not be canceled.
IMPORTANT: The return address may be different from the shipping address.
Request a Return Authorization (RA) above before doing a return.
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