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| Customer Service - Shipping |
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Comet Supply offers several ways to get FREE shipping. Plus no surprise handling fee when you qualify for FREE shipping. You can check the shipping charges, if any, right from the shopping cart. Simply submit your zip code in the box right above the items. Your item total, shipping cost, discounts, and grand total are displayed right under the items in your shopping cart. Additional shipping options are available during checkout.
FREE Shipping For Small Items
Many smaller items get FREE shipping when you buy 2 or more: you pay shipping just for the first one, and the others get a FREE ride. And there's no minimum order required to qualify.
Most other items get reduced shipping when you buy 2 or more. The more you buy, the less shipping costs per item.
FREE Shipping For Large Items
If you purchase a large item that requires delivery by freight truck, there is only one freight charge for all freight items that ship from the same warehouse. This means you pay the freight charge only once, and all other large items that require freight truck shipping, receive FREE shipping. Some very heavy items may increase shipping cost by a small amount.
FREE Shipping For All Qualified Items
All items in your order are shipped FREE from the nearest warehouse in your region when your order of qualified items exceeds the minimum FREE shipping product total of $1600. Please keep in mind that all items must be shipped from the same warehouse. For example, office products and foodservice products are shipped from different warehouses and may not be combined to achieve the FREE shipping minimum. However, if you purchase both office and foodservice products, and your foodservice products exceed the minimum FREE shipping product total, then those items receive FREE shipping, but the office products do not. A small colored square may be displayed in the shopping cart. Items with the same colored square typically ship from the same warehouse.
FREE Shipping For Special Order Items
Special Order items qualify for FREE shipping if your order exceeds the manufacturers specified FREE shipping order minimum. Not all manufacturers offer FREE shipping.
Other Information
Over 40 warehouses service most areas of the continental United States. Delivery to an address outside a warehouse region receives a discounted rate that provides similar savings. FREE shipping can not be combined with any other offer.
The following items do not qualify for FREE shipping: foodservice equipment, furniture, some large and/or bulky items that are delivered by common carrier freight trucks, and some special order items that are shipped direct from the manufacturer. This list may not be complete. Please refer to additional information provided in the item description and on the shopping cart web page.
If any item in your order must be shipped by common carrier as indicated in the shopping cart, please read Freight Truck Shipping section.
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Some large and/or bulky items that can not be delivered by parcel delivery companies, like UPS and Federal Express, are delivered instead by common carrier trucks. Freight charges for these products are displayed when you provide a zip code in the shopping cart. Only dock or curb-side delivery is provided. Charges for additional services provided by the trucking company, such as lift-gate, fork-lift, residential, inside delivery, re-delivery, and return are the buyer's responsibility. Make arrangements with the freight company for these additional services or have sufficient help at the time of delivery.
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Products can be shipped to most addresses in the United States. There are some restrictions for delivery outside the continental United States. Additional restrictions may apply. If the delivery address is in Alaska, Hawaii, Puerto Rico, APO/FPO, or PO Box, check your order status online after 2 to 4 days to verify that your order is shippable.
Post office or commercial mail boxes:
Only smaller items that can be delivered by the United States Postal Service (USPS). UPS and FedEx do not deliver to a P.O. Box.
Alaska, Hawaii & Puerto Rico:
Only items that can be delivered by USPS, UPS, or FedEx. Due to air freight restrictions, some items may not be shipped to Alaska, Hawaii or Puerto Rico. Please allow additional transit time for shipments outside the continental United States.
APO/FPO:
Only items that can be shipped by USPS can be shipped to APO/FPO addresses. Please allow additional transit time to APO/FPO addresses. If customs forms are required, there may be an additional shipping delay. Additional restrictions may apply.
Remote or Residential:
There may be additional shipping charges for delivery to remote areas and residential addresses.
International:
We do not ship outside the United States at this time, but we can deliver to a freight forwarder within the US.
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Orders may be delivered by UPS, Federal Express, USPS, common carrier, courier service, or fleet truck. All items in your order may not arrive together. There are no extra shipping charges.
You can view your order status from My Account. Tracking information is displayed, if available. All order status information is provided online. Our Customer Service representatives have no additional information.
Notify the driver of any visible damage or shortages when the order is delivered. Also, notify us within 48 hours by sending an email to  that contains the following information: order number, name, contact telephone, model number of damaged or missing item(s), description of the damage.
Please work with the carrier to assure they can deliver your order. Do not refuse a shipment. Shipments can be returned only with an assigned RGA number. See Returns in Customer Service page.
Returns without an RGA are charged an Unauthorized Return Fee in addition to the Restocking Fee.
Returns due to shipment refusal or failed delivery attempts are charged return delivery and may be charged storage fees by the delivery company, an Unauthorized Return Fee, and a Restocking Fee.
Curb-side truck delivery is provided for large items. Additional services, such as lift-gate, fork-lift, residential, and inside delivery are the buyer's responsibility.
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Due to the fragile nature of glassware, we can not guarantee that glassware shipments will arrive intact. Glassware sold by the case are intended for business use where breakage is a normal part of business operation. All glassware shipments are insured, but insurance covers the cost of the broken glassware only on a pro-rata basis. The parcel carrier may request inspection of the package and damage before a damage claim will be honored. Make the package available for inspection as requested. Parcel carriers will not provide relief if you have no proof of damage. All damage claims must be made within 48 hours of delivery. For expediency, report any visible or aurally detected damage to the parcel carrier upon receipt of the shipment. A refund is issued for broken pieces upon approval of the claim by the parcel carrier. We can not ship partial cases to replace broken items. Please keep this in mind and order sufficient quantity to account for potential damage. We recommend that you order 10% over the required amount for non-stem glassware and 15% over for stem glassware. This is a recommendation and not a guarantee that this will cover actual damages. If you order a full case replacement at the time of the damage report -- even if just to replace a partial case damage -- you receive FREE shipping on the replacement case.
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Nationwide delivery
from a warehouse
near you.
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