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| Customer Service - Help Center |
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CometSupply.com makes ordering a snap. Our simple interface guides you. Look for colored words like this that explain what you can do next.
To buy products, follow these 2 steps:
 | Fill Your Shopping Cart
Select a category on the left. Continue until you find the desired product. Then, click on Add To Cart. Click on a product's picture for additional information about that product.
You can view, delete, or change the quantity of any item you have selected by clicking on Shopping Cart.
If you prefer, you can find products with Product Search or Product Index. Or you can display all the products by a specific Manufacturer from the "Select a Manufacuturer" menu.
|  | Click on "Check Out"
When ready to pay, just click on Check Out on the bar above. You will be guided through purchasing. |
After your first order is completed, you can check the
status and view your previous orders. A re-order list is automatically created for you.
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To open an account, enter a Username and a Password. Nothing more.
Your account is created immediately.
Sign in with your Username and Password to order, get status,
view invoices, quick re-order, and other account features.
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There are four ways to find products: by category, by Product Index, by Product Search, and by manufacturer name. Use the method you like best. Once you find a product, click on Add to Cart to place that product in your shopping cart. Click on an underlined topic above to learn more.
Products Found
When products are found, they are displayed in the center of the web page. The total number of products is displayed. For example:
Products 1 to 25 (of 166)
This means that 166 products were found, but only the first 25 are shown on the first page.
Displaying More Products
If there is more than one page of products, you will see something like this:
Select a Page: 1 2 3 4 5 [Next>]
The dark number is the current page. The colored numbers are additional pages with products. You can click on any colored number to go to that page, or click on [Next>] to go to the next page. After the first page, you can also click on [<Prev] to go to the previous page.
Sorting Products
You can sort the products displayed by clicking on the words "Description", "Model", or "Price". For example, click on "Price" to display the products with the lowest price first. To reverse the sort, click on "Price" again. Now the products are displayed with the highest price first.
Finding Products by Category:
All the products are associated with one of the main categories:
- Disposables
- Food Packaging
- Food Preparation
- Presentation & Service
- Cleaning & Maintenance
- Management
Click on one of the categories to see the types of products within that category. Continue until the products you want appear in the center region of the web page. Notice that the categories you selected are shown with bold text. This lets you know which type of products are being displayed.
Finding Products with Product Search:
Type one or more words in the text region and click on the triangle. If you enter more than one word, then only products that match all of the words are shown.
Examples:
paper finds "paper cups", "paper plates" and "paper towels"
cup finds "plastic cup", "foam cup", and "paper cups"
paper cup finds only "paper cups"
You can also search for products by their model number. For example "123" finds products with model numbers BT123, SW123, 123XP, and KTR1234556.
Finding Products with Product Index:
The Product Index contains a long list of all categories in alphabetical order. Scroll down to the product or click on a letter link at the top of the page. Then click on the product category of interest. All matching products are displayed.
Finding Products by Manufacturer Name:
Click on the down arrow to display a long list of manufacturers. Then click on one of the manufacturers. Since the list is long, you may need to scroll down the list to find the manufacturer you want. All available products from that manufacturer are displayed. This can be a large number of products. You can reduce the number of products by selecting a product category in the "Show:" box right above the products.
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- After Sign In, click on the arrow next to the products you want to re-order in the Quick Re-Order Box. Each time you click on a product's arrow, one is added to the shopping cart. You can see the product details or order a large quantity by clicking on Click Here for Details. This takes you to the Re-Order page that displays additional product information and pictures. Here, you can enter the quantity directly and re-order by clicking on Add to Cart.
You can add other products to the Shopping Cart besides the ones you re-order.
- Click on Check Out to be guided through purchasing.
Note:
Products are not re-ordered until you complete check out. This gives you a chance to review the products, and check the delivery and payment information. If you use the same payment and delivery for your re-order, you do NOT have to re-enter them. All you have to do is to confirm. Your re-order is confirmed and submitted when you click on the "submit" button.
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When you are ready to pay, click on Check Out to be guided through purchasing.
- Enter your name & address.
- Enter a delivery address, if different.
- Select a payment method.
- Submit the order.
The name and address from your first order becomes the default for future orders. There is no need to re-enter it. You can make changes at any time by clicking on My Account or at future check outs.
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